Refund policy

We want you to be completely satisfied with your SteakKicks purchase. Please read this policy carefully before ordering.

1. Standard Returns — Footwear & Apparel

For standard sneakers, clothing and accessories purchased from stealkicks.uk, we accept returns within 14 days of delivery, provided that:

  • The item is unused, unworn and in its original condition
  • All original tags, labels and packaging are intact
  • The item is returned in the original box with no damage to the outer packaging

To initiate a return, contact us at support@stealkicks.uk with your order number and reason for return. We will respond within 2 business days with return instructions.

Shipping costs for returns are the responsibility of the customer unless the item is faulty or we made an error with your order. Original shipping fees are non-refundable.

Refunds are processed within 5–10 business days of receiving the returned item and confirming its condition. Funds are returned to the original payment method.

2. Faulty or Incorrect Items

If you receive an item that is faulty, damaged in transit, or different from what you ordered, please contact us within 48 hours of delivery at support@stealkicks.uk with your order number and clear photographs of the issue. We will arrange a replacement or full refund at no additional cost to you.

3. Size Exchanges

We are happy to assist with size exchanges where stock is available. Contact us before returning the item to confirm availability. Exchange shipping costs may apply.

4. Promotional and Curated Sets

Certain specially curated or promotional product bundles available on our site are classified as personalised or randomised goods by nature of their composition. The specific contents of such products are determined at the point of fulfilment based on availability and curation criteria disclosed in the product listing. As the nature and composition of these products are inherently variable and disclosed prior to purchase, they fall outside the scope of standard return eligibility once dispatched. If you receive a bundle that is damaged, incomplete or affected by a fulfilment error, please contact support@stealkicks.uk within 48 hours of delivery with photographic evidence and we will assess the matter on a case-by-case basis.

5. Contact

support@stealkicks.uk